Our Refund Policy for All Orders:
Our refund policies are based on orders and products:
In the majority of circumstances, we will issue a store credit for a future purchase or re-bake your order. Why? Because we sincerely want you to enjoy our products and have a delicious experience. If you do not feel the love, please give us a second chance to impress you and your family. Do not hesitate to reach out, we understand because we are customers also.
In All Situations, please contact us within 24 hours of pickup. You can contact us by Email: Info@G6sourdough.com or by Phone: (737) 314-3012 - Texting is always easiest for our busy family.
- If you are unsatisfied with your product. Please contact us within 24 hours of pickup. You can contact us by Email: Info@G6sourdough.com or by Phone: (737) 314-3012 - Texting is the best way to reach us; we are not always hands-free to answer phone calls.
- If your product fails to perform as the bakery expected or if we experience a substantial event, your payment will be refunded.
- If you paid for a pre-order and forgot to pick it up. Please reach out to us by Email: Info@G6sourdough.com or by Phone: (737) 314-3012 - As we have been trying to reach you. Once we realize a pick-up has been missed, we will text and email you.
- If you paid for a pre-order and it has been 12+ hours after your pick-up time and there has been zero communication, your items have been given a new home. Communication is a priority, and without it, we are unable to ensure that our products are eaten. We reserve the right to feed a belly, or two (giveaway to someone else), when it has been 12+ hours after your scheduled/agreed-upon pick-up time. We greatly appreciate your order and know that others thank you for paying it forward.
- YES, we offer a Neighbor in Need program. Please consider buying a loaf for a fellow neighbor in Georgetown who needs a handmade, wholesome, and delicious baked good. And, of course, you can add a neighbor to the list. We give away multiple goodies each week and would love to bless more people. CLICK HERE to sign up your neighbor.
- YES, you can nominate yourself for our Feeding Georgetown list. This list is for everyone who is not in need and wants to be blessed with a tasty and wholesome baked treat. CLICK HERE to sign up or nominate someone else.
-- Our return/refund policy is due to the perishable nature of our business; we are unable to accept returns of food products. Plus, that would be impossible to restock... could you imagine? "Attention shoppers, half-eaten scone now available for sale. Ignore those teeth marks, they just add character!" Beyond weird, if you ask me.
*The quantity of the discount or monetary refund/credit is at the sole discretion of G6 Sourdough.